Privacy Policy
Konstantinos George Rafeletos trading as Frosty Wheels (ABN 63 661 124 374) (“Frosty Wheels”, “us”, “we”, “our”) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (“APP’s”) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). The APP’s govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the APP’s may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
1. Definitions:
Personal Information means information that identifies a person and includes the following names, addresses, email addresses, phone and facsimile numbers.
Sensitive Information includes information or opinions about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Website means the website located at <https://www.frostywheels.com.au/>.
2. What is Personal Information and why do we collect it?
Personal Information may be obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our Website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We do not guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
3. Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only for the primary purpose for which it was obtained, for a secondary purpose that is directly related to the primary purpose or with your consent; or where required or authorised by law.
4. Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
5. Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including to third parties where you consent to the use or disclosure and where required or authorised by law.
6. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
7. Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
8. Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
9. Social Networking
We may use social networking services such as Facebook, Twitter and YouTube, to communicate with clients and stakeholders. All communication is in relation to the services we provide. When communicating with us through any of these social networking avenues, we may collect your personal information in order to communicate with you. Note: Facebook, Twitter and Youtube have their own privacy policies.
10. Policy Updates
This Policy may change from time to time and is available on our Website.
11. Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Frosty Wheels (ABN 63 661 124 374)
Email: info@frostywheels.com.au
Phone: 0424 652 400
78 Bayview Avenue
Earlwood NSW 2206
